THE ROLE OF EFFECTIVE COMMUNICATION SKILLS IN THE WORK READINESS EXPERIENCE OF PAP UNJ STUDENT
Keywords:
Communication Skills, Work Readiness, Office Administration EducationAbstract
This study aims to analyze the role of effective communication skills in the work readiness experience of students in the Office Administration Education Study Program (PAP) of the State University of Jakarta (UNJ). Using a qualitative approach with a case study design, data were collected through in-depth interviews, observations, and document analysis from final semester students and/or those with internship experience. The results of the study indicate that mastery of oral, written, active listening, and non-verbal communication significantly contributes to students' work readiness. Oral communication is crucial for professional interactions, while written communication is essential for the accuracy of administrative documents. Active listening and empathy skills support understanding instructions and building relationships. Furthermore, overall communication competency increases students' self-confidence and adaptability in the work environment. The implications of these findings emphasize the need for the UNJ PAP Study Program to strengthen the curriculum and learning practices that focus on developing holistic communication skills through real-world simulations and constructive feedback, in order to produce graduates who are not only technically competent but also resilient and adaptive.
Downloads
References
Astuti, R. D., & Wibowo, M. (2019). Analisis Kebutuhan Keterampilan Lulusan Program Studi Pendidikan Administrasi Perkantoran dalam Menghadapi Era Revolusi Industri 4.0. Jurnal Administrasi Perkantoran, 7(2), 173-182.
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77-101.
Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.
Klaus, P. (2010). An analysis of communication skills required by employers. Business Communication Quarterly, 73(1), 69-83.
Patton, M. Q. (2015). Qualitative research & evaluation methods: Integrating theory and practice (4th ed.). SAGE Publications.
NACE. (2021). Job Outlook 2022. National Association of Colleges and Employers.
Pratama, I. G., & Lestari, S. (2022). Pengaruh Keterampilan Komunikasi Terhadap Kesiapan Kerja Mahasiswa. Jurnal Riset Pendidikan, 4(1), 1-10.
Qu, S. Q., & Dumay, J. (2011). The qualitative research interview. Qualitative Research in Accounting & Management, 8(3), 317-334.
Rahardjo, S., & Nurhayati, A. (2020). Peran Komunikasi Efektif dalam Peningkatan Produktivitas Kerja Karyawan. Jurnal Manajemen Bisnis, 17(1), 45-56.
Ramadhanti, D., & Nurhayati, A. (2021). Pentingnya Keterampilan Komunikasi dalam Menghadapi Tantangan Dunia Kerja Abad 21. Jurnal Pendidikan dan Kebudayaan, 6(2), 112-120.
Robles, M. M. (2012). Executive perceptions of the importance of business communication skills for the 21st century workforce. Journal of Business Communication, 49(4), 312-325.
Sari, R. D. N., & Wulandari, S. (2020). Kesiapan Kerja Mahasiswa Menghadapi Dunia Kerja. Jurnal Pendidikan Vokasi, 10(1), 1-9.
Widodo, A., & Putra, R. (2021). Kompetensi Lulusan Pendidikan Administrasi Perkantoran dalam Menghadapi Tantangan Revolusi Industri 4.0. Jurnal Pendidikan Ilmu Sosial, 30(1), 15-24.
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications.
