DETERMINANTS OF PURCHASE INTENTION TOWARD WARDAH COSMETIC PRODUCTS AMONG TIKTOK USERS: THE ROLES OF CELEBRITY ENDORSER CREDIBILITY, BRAND IMAGE, AND PRICE FAIRNESS

Authors

  • Ni Komang Komala Mahabhagawati Management, Faculty of Economics and Business, Udayana University Author
  • Ni Wayan Ekawati Management, Faculty of Economics and Business, Udayana University Author

DOI:

https://doi.org/10.5281/zenodo.21799552

Keywords:

Purchase Intention, Celebrity Endorser Credibility, Brand Image, Price Fairness, Wardah

Abstract

The increasingly intense competition in the cosmetics industry, coupled with the growing use of TikTok as a digital marketing platform, has contributed to the formation of consumers' purchase intention toward Wardah cosmetic products. This study aims to examine the effects of celebrity endorser credibility, brand image, and price fairness on purchase intention toward Wardah products among TikTok users in Denpasar City. A quantitative approach with an associative research design was employed. The sample consisted of TikTok users in Denpasar City who were familiar with the Wardah brand, had never purchased its products, and had previously viewed Wardah promotional content on TikTok. Respondents were selected using a non-probability purposive sampling technique. Data were collected through questionnaires and analyzed using descriptive statistics and multiple linear regression, complemented by the F-test, t-test, and the coefficient of determination (R²). The results indicate that, both simultaneously and partially, celebrity endorser credibility, brand image, and price fairness have a positive and significant effect on purchase intention. These findings underscore the importance of strengthening endorser credibility, consistently managing brand image, and establishing fair pricing strategies in designing Wardah's digital marketing strategy on the TikTok platform.

Downloads

Download data is not yet available.

References

Adi, I. G. N., & Telagawathi, N. L. W. S. (2026). Pengaruh citra merek dan kualitas produk terhadap keputusan pembelian skincare Wardah pada mahasiswa Jurusan Manajemen Universitas Pendidikan Ganesha. Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan, 7(1), 1–15. https://doi.org/10.53697/emak.v7i1.3140

Agung Raya, & Kartawinata, B. R. (2022). The influence of consumer behavior and product quality on consumer decision making in selecting DANA as financial technology mobile payment application. Almana: Jurnal Manajemen dan Bisnis, 6(1), 74–86. https://doi.org/10.36555/almana.v6i1.1744

Amanda, S. N. S., Ayuni, A., & Sudrajat, A. (2023). Pengaruh harga dan Celebrity Endorser terhadap keputusan pembelian produk skincare Skintific. Jurnal Ilmiah Wahana Pendidikan, 9(12), 505–514. https://doi.org/10.5281/zenodo.8079950

Angelia, D. (2022, September 17). 7 merek kosmetik lokal paling banyak digunakan di Indonesia 2022. GoodStats. https://goodstats.id/article/7-merek-kosmetik-lokal-paling-banyak-digunakan-di-indonesia 2022-36qU3

Andriansah, R. N., Parmariza, Y., & Kuswibowo, C. (2022). Pengaruh Kewajaran Harga, Desain Produk, Dan Strategi Promosi Terhadap Niat Membeli Honda PCX. Manager: Jurnal Ilmu Manajemen, 5(3), 384–392. Https://Doi.Org/ 10.32832/ Manager.V5i3.7957

Antari, N. W. V. D., & Nurcaya, I. N. (2022). Pengaruh Wom Terhadap Niat Beli Konsumen Melalui Brand image Sebagai Variabel Pemediasi. E-Jurnal Manajemen Universitas Udayana, 11(3), 590. https://doi.org/10.24843/ ejmunud.2022.v11.i03.p09

Azizah, L., Gunawan, J., & Sinansari, P. (2021). Pengaruh pemasaran media sosial TikTok terhadap kesadaran merek dan minat beli produk kosmetik di Indonesia. Jurnal Teknik ITS, 10(2), A438–A443.

Badan Pusat Statistik Kota Denpasar. (2025). Kota Denpasar dalam infografis 2024 (No. Katalog 1103022.5171). Badan Pusat Statistik.

Clara, S., & Aulia, S. (2025). Dampak kredibilitas Celebrity Endorser SA terhadap minat beli produk Jacquelle Beaute. Prologia, 9(2), 478–485.

Devega, L., & Tamonsang, M. (2025). Pengaruh Celebrity Endorser, citra merek dan kesesuaian diri terhadap minat beli konsumen produk Skintific di TikTok Shop (studi kasus pada Generasi Z di Surabaya). Journal of Artificial Intelligence and Digital Business (RIGGS), 4(4), 7264–7277. https://doi.org/10.31004/riggs.v4i4.5032

Sulaiman, A., Murtini, M., Ijan, M. C., Listyawati, I. H., & Amalia, R. (2026). Membangun niat beli melalui kredibilitas dan Brand congruity: Studi pada produk Milagros dengan peran influencer sebagai endorser. YUME: Journal of Management, 9(1), 1507–1523. https://doi.org/10.XXXX/doi_placeholder

Supriyatno, C. A., & Simamora, B. (2024). Atribut-atribut Celebrity Endorser JKT48 yang mempengaruhi niat beli Erigo. Global Research on Economy, Business, Communication, and Information, 1(2), 110–120. https://doi.org/10.46806/grebuci.v1i2.1168

Syafri, N. A., Mustari, M., Hasan, M., Said, M. I., & Nurdiana, N. (2022). Pengaruh gaya hidup, Brand image halal, Celebrity Endorser dan tingkat harga terhadap keputusan pembelian kosmetik Wardah (studi kasus pada mahasiswi Pendidikan Ekonomi Universitas Negeri Makassar). Jurnal Ekonomi dan Bisnis, 11(2), 389–403.

Syamsurya, S. D., & Ahmad, A. (2023). Analisis kesadaran merek terhadap niat beli produk Sociolla di Kota Bandar Lampung. Inisiatif: Jurnal Ekonomi, Akuntansi dan Manajemen, 2(2), 183–196. https://doi.org/10.55606/jupsim.v5i1.6116

Tariq, M., Abbas, T., Abrar, M., & Iqbal, A. (2017). EWOM And Brand Awareness Impact On Consumer Purchase intention: Mediating Role Of Brand image. Pakistan Administrative Review, 1(1), 84–102.

Trisnadewi Darmawan, P. A. D., Yasa, P. N. S., Wahyuni, N. M., & Dewi, K. G. P. (2022). Pengaruh electronic word of mouth dan citra merek terhadap niat beli. Jurnal Ilmiah Manajemen dan Bisnis, 7(1), 89–100. https://journal.undiknas.ac.id/index.php/manajemen

Triatmaja, I. N. A., & Ekawati, N. W. (2023). Pengaruh Kualitas Produk, Harga, Dan Citra Merek Terhadap Niat Beli Smartphone Oppo. E-Jurnal Manajemen Universitas Udayana, 12(4), 412. https://doi.org/10.24843/EJMUNUD. 2023.v12.i04.p05

Ulfaa, S., & Sari, P. E. (2025). Pengaruh Celebrity Endorser, citra merek dan kepercayaan konsumen terhadap keputusan pembelian produk skincare Azarine di Shopee. Journal of Business Economics and Management, 2(1), 1589–1595. https://jurnal.globalscients.com/index.php/jbem

Utami, D. I. (2022). Pengaruh daya tarik Celebrity Endorser, kredibilitas Celebrity Endorser, kreativitas iklan dan kemenarikan pesan iklan terhadap niat beli pengguna e-commerce. Jurnal Ilmiah Ekonomi Bisnis, 27(3), 65–78.

Valentino, F., & Ekawati, S. (2025). Pengaruh perceived service quality dan perceived price fairness terhadap consumer loyalty pada restoran X di Jakarta Barat melalui consumer satisfaction. Jurnal Manajerial dan Kewirausahaan, 7(2), 514–525.

Wendy, & Alvita, M. (2024). Pengaruh daya tarik iklan, citra merek, persepsi harga terhadap niat beli dan keputusan pembelian Netflix. Jurnal Riset Ekonomi dan Akuntansi, 2(3), 65–82. https://doi.org/10.54066/jrea-itb.v2i3.2149

Widiantari, N. N. R. J., Muna, N., Martini, I. A. O., & Pika, P. A. T. P. (2026). Pengaruh Brand image terhadap purchase intention produk iPhone dengan perceived quality dan trust sebagai variabel mediasi. Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis, 5(1), 226–238. https://doi.org/10.55606/jupsim.v5i1.6116

Winata, I. G. N. J., Atmaja, N. P. C. D., & Manek, D. (2025). Kepercayaan konsumen, kewajaran harga, dan social media marketing: Faktor utama dalam keputusan penggunaan jasa premium cut di Chiganoz Barbershop Denpasar. Jurnal Bakti Saraswati, 14(2).

Wicaksana, S. A., Fernando, Y., & Putri, N. K. (2021). Pengaruh kewajaran harga, electronic word of mouth, dan kepuasan terhadap niat beli ulang pada Xing Fu Tang. Jurnal Manajemen 5(1), 226–238. https://doi.org/10.55606/jupsim.v5i1.6116

Yuliantoro, Y. E., Welsa, H., & Cahya, A. D. (2024). Pengaruh Brand image dan digital marketing terhadap purchase intention melalui loyalitas pelanggan sebagai variabel mediasi. Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS), 5(4), 1286–1295. https://doi.org/10.38035/jmpis.v5i4

Downloads

Published

2026-08-04