HALODOC APPLICATION USABILITY: A COMBINED SUS AND SEQ
Keywords:
Usability, System Usability Scale (SUS), Single Ease Question (SEQ), Interaction Design, HalodocAbstract
This research evaluates the usability of the Halodoc application for new users through an Interaction Design-based study. Quantitative methods, specifically the System Usability Scale (SUS) and the Single Ease Question (SEQ), were employed, supplemented by qualitative observation and interviews to diagnose User Interface (UI) and User Experience (UX) problems. Quantitative results revealed significant usability issues, demonstrated by an average SEQ score of 3.2 on a 1-7 scale. The average SUS score was 52.0, which categorizes the platform as "Poor" and in the "Marginal" zone of acceptability, indicating users likely face discomfort and difficulty. These findings were reinforced by qualitative data, which pointed to design constraints such as a cluttered interface, confusing menus/icons, and critical functionality problems with the nearest location feature. The study concludes that user interaction with the Halodoc platform is currently unsatisfactory and requires substantial improvements, particularly in interface design, to resolve identified usability violations and achieve a satisfactory user experience.
Downloads
References
Amelia, A. A. (2024). Analisis Kepuasan Pengguna Atas Layanan Telemedicine Kesehatan Melalui Aplikasi Halodoc. 5(2), 879–886. https://goodstats.id/article/konsultasi-dokter-dari-rumah-saja-berikut-5-aplikasi-kesehatan-favorit-orang-indonesia-fNlyz
Cho, H., Powell, D., Pichon, A., Thai, J., Bruce, J., Kuhns, L. M., Garofalo, R., & Schnall, R. (2018). A Mobile Health Intervention for HIV Prevention Among Racially and Ethnically Diverse Young Men : Usability Evaluation Corresponding Author : 6, 1–14. https://doi.org/10.2196/11450
Laubheimer, P. (2018). Beyond the NPS: Measuring Perceived Usability with the SUS, NASA-TLX, and the Single Ease Question After Tasks and Usability Tests. Nielsen Norman Group (NN/G). https://www.nngroup.com/articles/measuring-perceived-usability/
Luhoer, B. (2019). Pengukuran Usability dengan SEQ. Medium.Com. https://budhiluhoer3.medium.com/pengukuran-kemudahan-dan-sikap-user-dalam-menyelesaikan-tugas-dengan-seq-5676333c221b
Marietha, A. R. (2024). Konsultasi Dokter Cukup dari Rumah, Ini 5 Aplikasi Kesehatan Favorit Orang Indonesia! GoodStats. https://goodstats.id/article/konsultasi-dokter-dari-rumah-saja-berikut-5-aplikasi-kesehatan-favorit-orang-indonesia-fNlyz
Nielsen, J. (2012). How Many Test Users in a Usability Study? Nielsen Norman Group (NN/G). https://www.nngroup.com/articles/how-many-test-users/
Putra, T. A. A., Kharisma, A. P., & Wihandika, R. C. (2020). Pengembangan Aplikasi Perangkat Bergerak : Pencari Konselor Psikologi Terdekat berbasis Lokasi. Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, 4(3), 938–948. https://j-ptiik.ub.ac.id/index.php/j-ptiik/article/view/7096
Sauro, J. (2018). Using Task Ease (SEQ) to Predict Completion Rates and Times. Measuring U. https://measuringu.com/seq-prediction/
Savanti, K. E. (2021). System Usability Scale (SUS): Sebuah Metrik untuk Mengukur Kebergunaan. Medium.Com. https://medium.com/hoomix/system-usability-scale-sus-sebuah-metrik-untuk-mengukur-kebergunaan-6a8e43359c6f
