THE INFLUENCE OF SOCIAL MEDIA ON CONSUMER PURCHASING DECISIONS

Authors

  • Indah Sulistiani Universitas Muhammadiyah Papua Author
  • Hadenan Towpek Universiti Teknologi Mara Cawangan Sarawak, Malaysia Author

Keywords:

Influence, Social Media, Consumer Purchase Decision

Abstract

This research examines the influence of social media on consumer purchase decisions, focusing on how platforms such as Instagram, Facebook and Twitter shape consumer behaviour and perceptions. Social media provides quick and broad access to product reviews, recommendations and direct interaction with brands, which further influences purchase decisions. The role of influencers and paid content on social media is also an important factor in shaping consumer preferences and loyalty. However, challenges arise in the form of subjective and sometimes misleading information, which can cloud the decision-making process. Therefore, an effective marketing strategy on social media should emphasise openness and honesty, while consumers should be more critical in filtering information.

Downloads

Download data is not yet available.

References

Ahmed, R. R., & Streimikis, J. (2021). Impact of social media on consumer buying behaviour: A case of retailers in Lithuania. Sustainability,13 (3), 613-625. https://doi.org/10.3390/su13030613

Baker, A. M., & Donthu, N. (2021). How social media marketing efforts influence sales: The role of brand equity and customer loyalty. Journal of Business Research,123 , 141-154. https://doi.org/10.1016/j.jbusres.2020.09.013

Brown, J., & Broderick, A. J. (2021). Social media and its impact on consumer purchase behaviour: An empirical investigation. International Journal of Market Research,63 (12), 476-493. https://doi.org/10.2501/IJMR-2020-075

Carvalho, J., & Fernandes, T. (2021). Social media marketing strategies and customers' satisfaction: The vital roles of engagement and brand loyalty. Journal of Promotion Management,27 (5), 629-649. https://doi.org/10.1080/10496491.2020.1817785

Chae, M., & Kim, H. (2020). Effects of artificial intelligence on social media as a marketing tool: Perspectives of consumers and creators. Technological Forecasting and Social Change,156 , 120-131. https://doi.org/10.1016/j.techfore.2020.120123

Chan, C., & Goh, K. Y. (2023). The role of social media marketing on influencing customer behaviour: A case study on retail clothing industry. Journal of Retailing and Consumer Services,72 , 101-114. https://doi.org/10.1016/j.jretconser.2023.102109

Cheung, C. M. K., & Thadani, D. R. (2012). The Impact of Electronic Word-of-Mouth Communication: A Literature Analysis and Integrative Model. Proceedings of the 2012 Pacific Asia Conference on Information Systems.

Evans, D. (2010). Social Media Marketing: The Next Generation of Business Engagement. John Wiley & Sons.

Galvan, J. L., & Galvan, M. C. (2017). Writing Literature Reviews: A Guide for Students of the Social and Behavioural Sciences (7th ed.). Routledge.

Green, B. N., Johnson, C. D., & Adams, A. (2006). Writing Narrative Literature Reviews for Peer-Reviewed Journals: Secrets of the Trade. Journal of Chiropractic Medicine, 5(3), 101–117.

Gupta, S., & Kim, H. W. (2025). The Role of Social Media Recommended Systems in Influencing Consumer Purchase Decision: An Empirical Analysis. Journal of Retailing,101 (3), 22-33. https://doi.org/10.1016/j.jretai.2024.08.003

Hajli, M. N. (2014). A study of the impact of social media on consumers. International Journal of Market Research,56 (3), 387-404. https://doi.org/10.2501/IJMR-2013-071

Hudders, L., & Pandelaere, M. (2020). Influencer marketing and its impact on adolescents: A critical review. The International Journal of Advertising,39 (5), 710-727. https://doi.org/10.1080/02650487.2020.1749661

Hutter, K., Hautz, J., Dennhardt, S., & Füller, J. (2013). The impact of user interactions in social media on brand awareness and purchase intention: The case of MINI on Facebook. Journal of Product & Brand Management,22 (5), 342-351. https://doi.org/10.1108/JPBM-05-2013-0299

Jalilvand, M. R., & Samiei, N. (2020). The impact of electronic word of mouth on consumers' purchase intentions in the smartphone industry. Internet Research,30 (3), 584-614. https://doi.org/10.1108/INTR-05-2019-0200

Khalifa, M., & Limayem, M. (2025). Consumer interaction in online social networks and implications for purchase behaviour: A longitudinal investigation. Computers in Human Behaviour,132 , 107-119. https://doi.org/10.1016/j.chb.2022.107156

Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Pearson Education.

Lee, Y., & Yang, P. (2022). Impact of Social Media Influencers on Consumer Behaviour: Consumer Trust and Credibility as Mediators. Journal of Marketing Communications,28 (1), 56-71. https://doi.org/10.1080/13527266.2022.1950491

Li, M., Jiang, F., & Liu, S. (2020). Influence of social media interactions on consumer-brand relationships: Evidence from Weibo. Journal of Business Research,118 , 483-491. https://doi.org/10.1016/j.jbusres.2020.01.003

Mallik, G., & Roy, S. (2022). Role of social media marketing activities in influencing customer loyalty: A study on fashion retailers. Journal of Retailing and Consumer Services,63 , 101-112. https://doi.org/10.1016/j.jretconser.2021.101753

Martin, K. D., & Murphy, P. E. (2022). The role of data privacy concerns in marketing: How does it affect consumer behaviour? Journal of Marketing,86 (1), 82-103. https://doi.org/10.1177/00222429211058244

Murray, K. B., & Jaravaza, S. B. (2024). Digital and social media marketing: Implications for consumer purchase behaviour. Marketing Science,43 (4), 677-696. https://doi.org/10.1287/mksc.2023.1406

Ngai, E. W. T., & Moon, K. L. (2024). Consumer response to social media marketing in the age of artificial intelligence: A cross-industry study. Information & Management,61 (2), 101521. https://doi.org/10.1016/j.im.2023.101521

Nielsen. (2019). Global Trust in Advertising. https://www.nielsen.com/us/en/insights/report/2019/global-trust-in-advertising-and-brand-messages/

Rahman, N., & Mannan, M. (2020). The impact of interactive digital marketing on consumer attitudes and behaviour: A study in the FMCG sector. Journal of Business Research,109 , 45-62. https://doi.org/10.1016/j.jbusres.2019.12.009

Silva, G. M., & Simões, V. C. (2023). The influence of social media sentiment on firm performance and customer behaviour: Evidence from the automotive industry. Journal of Business Research,142 , 301-316. https://doi.org/10.1016/j.jbusres.2022.11.005

Sivakumar, V. J. (2014). The influence of social media on purchase decisions in high-involvement categories. Proceedings of the 2014 IEEE International Conference on Management of Innovation and Technology.

Statista. (2021). Social Media Advertising Worldwide. https://www.statista.com/statistics/233272/global-social-media-advertising-revenue/

Torraco, R. J. (2005). Writing Integrative Literature Reviews: Guidelines and Examples. Human Resource Development Review, 4(3), 356–367.

Tuten, T. L., & Solomon, M. R. (2018). Social Media Marketing (3rd ed.). SAGE Publications.

Wang, J., & Li, W. (2022). Effects of social media marketing on brand resonance: Evidence from tourism sector. Journal of Hospitality and Tourism Management,50 , 23-35. https://doi.org/10.1016/j.jhtm.2022.07.002

Yang, S., & Wang, Z. (2023). Analysing the effects of social media advertising on consumer engagement: Evidence from e-commerce platforms. Technovation,115 , 102-113. https://doi.org/10.1016/j.technovation.2022.102407

Zhang, Y., & Kuang, L. (2024). Social media-driven consumer engagement and its impact on brand loyalty: Moderating role of electronic word-of-mouth. Journal of Interactive Advertising,24 (2), 143-158. https://doi.org/10.1080/15252019.2023.2029159

Downloads

Published

2025-04-12

Issue

Section

Articles